FAQ

ABOUT DILI

1. What is dili?

Dili is India’s first lending platform financing the personal and professional needs of the young and progressive. Focusing on your self enhancement and self care goals, dili helps you avail loans to pay for fulfilling your dreams to be a better version of yourself.

2. How does the dili platform work?

While availing any service from an empanelled merchant, ask about dili loans as an option to pay, download the dili App and complete the journey digitally in simple steps through on your mobile phone or on the web at www.dilinow.com. Your loan will be processed within a few minutes and the payment will be made directly to the merchant or service provider. Start enjoying your purchases without any hassles.

3. Does dili have an NBFC licence?

dili is not a NBFC or bank. It is a new age fintech company that has partnered with registered NBFCs/ Banks for financing the purchase of personal and professional requirements of the young and progressive

4. What are dili Terms and Conditions?

Please access the Terms and Conditions here.

5. What is dili Privacy Policy?

Please access the Privacy Policy here.

6. What are the various loans you can apply for?

dili offers lifestyle loans in many categories. dili loans help you pay for availing of services to do better in academics, competitive exams, professional courses, higher education, creative talents, and sports. You can also use dili loans to pay for health and wellness regimens, beauty treatments, exotic holidays and many other needs that are customised for you. these categories:

  • Fitness, Wellness, Grooming, Cosmetic treatments and Alternative therapies
  • Supplementary education - Online and In-class Coaching & Tuitions
  • Higher education - MBA, Medical, Overseas education
  • Professional Skilling - pay for career enhancement courses for professionals
  • Bespoke travel and leisure
  • Sports & creative talent enhancement

If you have a requirement that does not fit the above, let us know here <link to customer referral form>

7. Is it like a credit card?

No, this is a personal loan that does not require any security and totally different from a Credit Card. You can repay the loan in affordable monthly instalments paid over a period of your choice

8. How does one use dili?

The dili app has been designed keeping in mind your convenience to apply for a loan in simple and easy to complete steps, while you avail your desired service, from the merchant of your choice.

Just download the app from the play store on your android phone and register yourself. dili can also be used on the web by accessing www.dilinow.com.

Once the merchant originates your application and sends you a SMS link, you can complete the remaining steps as required on the dili mobile App or at www.dilinow.com so that dili can decide on your loan eligibility basis the personal and financial information provided by you

LOAN APPLICATION

9. Who can apply for a loan with dili?

Both salaried and self employed individuals who comply with below criteria can apply:

  • Indian residents
  • Above the age of 21 years at start and less than 60 years at the end of the loan period
  • Minimum monthly income of INR 30,000
  • Availing services from a merchant partner who is either empanelled with dili or is willing to empanel with dili prior to proceeding with the services to the client

10. Which cities are open for applying for loans?

Currently dili loans are available only in Mumbai, Thane, Navi Mumbai and Pune city.

11. What are the documents required to be submitted for a loan application?

At dili, we understand the inconvenience faced by you with regard to multiple documents that are asked for at the time of applying for loans. Hence, we strive to take minimum documentation to help us establish your Identity, address and financial position. These may differ based on your loan requirements, document availability with you, regulatory requirements etc. Usually we would seek the following documents from you

  • KYC documents such as Pan Card, Aadhaar card, Driving license and such documents as approved by the Reserve Bank of India
  • Financial documents such as Bank statements

Regardless, we strive for all documents to be accepted online so that you don’t have to submit any paper forms or copies of your documents

12. Am I required to pay any amount upfront while taking a loan?

dili offers a loan amount up to a maximum of 80% of the purchase price. Additionally, there could be a small processing fee. The balance amount of payment after deducting the processing charges will need to be paid by you directly to the merchant. Please check with your merchant for full details.

dili and it’s partner NBFCs/Banks reserve the right to sanction or reject a loan based on proprietary criteria. Additionally, they may sanction a loan amount lower than what you have applied for.

13. Where is the loan disbursed?

The loan amount is transferred directly to your merchant’s bank account, so you can start enjoying your selected service immediately.

14. Can I prepay a partial amount of my loan outstanding?

Yes. We charge a partial prepayment charge, as applicable from time to time, on the amount being Prepaid by you. Currently the applicable charges are as below:

Partial Loan Prepayment Charges:

  • Partial Prepayment within 180 days from Disbursement date — 4% on the amount being pre-paid
  • Partial Prepayment after 180 days from Disbursement date — 0% on the amount being pre-paid

15. What is the minimum loan amount that I can apply for?

You can apply for a minimum loan amount of Rs. 15,000/-.

16. What is the maximum loan amount that I can apply for?

You can apply for a maximum loan amount of Rs. 2,00,000/-.

17. What are the tenors for which I can take a loan?

Your loan tenor can be for any of the following months: 3, 6, 9, 12, 18 and 24 months.

18. What is a credit score?

Credit Score is a numerical expression of your creditworthiness and repayment capacity arrived at through a set of assessment criteria.

19. How is my loan amount decided?

Your loan amount is decided based on the financial and personal information provided by you, which we may verify independently. It is based on your creditworthiness and repayment capacity arrived at through a set of proprietary assessment criteria. These criteria are internal to dili and may not reflect in any form on your ability to apply and repay any other loans from other fintechs / finance companies in future.

INTEREST, FEES AND CHARGES

21. What is the interest charged on the loans that I avail with dili?

The interest rate being charged to you depends on factors such as the merchant from where you are purchasing the service. The type of service availed, amount of loan, tenor. Interest rates could vary between 0% and 20%.

In all cases the interest rate will be made known to you before you avail the loan.

22. Is there a processing fee?

Yes. Processing fee is charged at the rate of 3% of the loan amount plus GST. The minimum processing fee will be Rs. 750 plus GST and maximum will be Rs. 3,000 plus GST.

23. Why are the processing fee charges deducted upfront from my loan amount?

Since there is operational effort that goes into performing credit checks and sanctioning the loan, the processing fee is charged upfront from the loan amount. However, this is a standard practice followed by all financial entities

24. What are the other charges levied on my loan?

The Table below lists out common charges that apply to your loan. All the other charges shall be mentioned in the Loan Agreement.

  • Prepayment within 180 days from Disbursement date — 4% on Principal Outstanding
  • Prepayment after 180 days from Disbursement date — 0% on Principal Outstanding
  • Partial Prepayment within 180 days from Disbursement date — 4% on the amount being pre-paid
  • Partial Prepayment after 180 days from Disbursement date — 0% on the amount being pre-paid

Standard Loan Charges:

  • Credit Information Company Report Copy Charges — ₹50/- if requested
  • Cheque / Electronic Clearing System instructions (ECS) / Standing Instructions (SI) / National Automated Clearing House (NACH) Return Charges — ₹550/- plus taxes
  • NACH / ECS / SI Swapping Charges — ₹500/- plus applicable taxes and cess
  • Default Interest / Late Payment Charges — 3% on a monthly basis (calculated only for the delayed days)
  • Duplicate amortisation / Repayment Schedule Charges — Nil
  • Other Charges, Commissions, Processing Fees — as per application or may be specified by the lender
  • Taxes — at actuals applicable presently or in future

NOTE: YOUR ACCOUNT WILL BE DEBITED FOR ANY OF THESE CHARGES IF APPLICABLE

REPAYMENT

25. What repayment schedules are available for me to select?

The repayment is in monthly instalments. . We may charge you a pre emi interest in the first month so that we can schedule your EMI repayment

26. How can I repay my loan?

We will collect a mandate from you to deduct your bank account at a monthly interval for the EMI amount due. The emi will be recovered electronically from your bank account

27. What is the repayment date?

Your repayment will usually start from the next month of your loan disbursement month. Your repayment date will be intimated to you during the loan sanction process

28. Can I repay before the due date?

Yes, you can repay your loan anytime you wish to do so, even before the repayment date. The lending partner shall charge prepayment charges as mentioned in the loan agreement and applicable from time to time. Currently the Prepayment charges are applicable as per the table below:

Loan Prepayment Charges

  • Prepayment within 180 days from Disbursement date — 4% on Principal Outstanding
  • Prepayment after 180 days from Disbursement date — 0% on Principal Outstanding

Note: For final charges refer to your loan agreement.

29. Is there a cash repayment option?

No.

30. What happens if I don't repay on time?

Contractually you are expected to repay the loan through monthly EMI which will be deducted from your Bank account. In the event of the mandate being returned unpaid or the EMI remains unpaid, penalty charges will be applied for each day that the loan is overdue. Additionally your credit bureau record will be updated as overdue with credit rating agencies (Equifax, Experian, CIBIL, CRIF High Mark.) which will make it difficult for you to take loans with any bank or financial institution in the future.

31. Can I reschedule or postpone my EMI date?

No. dili or the lending partner does not provide any option to reschedule or postpone your EMI date unless there is a RBI mandate. As such, these postponement or deferment of EMI’s may be termed as restructuring of loan and your loan may be reported as a sub standard asset by the reporting entity.

32. What are the bank modes of repayment available to me to repay my loan?

dili supports loan repayment through NACH auto debits. We will set up your NACH mandate with us wherein you will authorise dili or its lending partners to debit funds from your bank account for repayment of your loan outstanding

NACH AUTO DEBIT

33. What is eNACH mandate?

Nach Mandate is an authorization that customers provide to lending Institutions to Debit funds from their bank account for repayment of your loan outstanding as well as interest, fees and other charges that may be applicable from time to time.

34. What is the frequency of the nach mandate?

The debit to your account will be done every month on the due date of your EMI. In addition, there could be further Nach debits that may take place due to any amount outstanding on account of prepayments, delay in EMI payment & any other charges that may be applicable from time to time.

35. What is the amount for which auto debit will happen?

Minimum auto debit amount will be equal to your EMI amount. But, if there is any outstanding amount on your loan then the auto debit amount will be equal to the total loan outstanding amount.

MISCELLANEOUS

36. What is an eContract?

An eContract, or electronic contract, is a legal document created and signed online. It is essentially a digital version of a traditional paper contract. As with paper contracts, eContracts are agreements signed by two parties. They are enforceable and legally binding documents that are typically used for Loan Agreements.

37. What is an eSign?

The term eSign stands for electronic - Signature. We use the services of our partner organization to enable our customers like you to sign documents such as our Loan Agreements, electronically, online.

An e-signature or electronic signature, is a legal way to get consent or approval on electronic documents or forms. It can replace a handwritten signature in virtually any process. An e-signature or electronic signature, is a legal way to get consent or approval on electronic documents or forms.

38. Are eSigns legally valid? Can they be used in a Court of Law?

Indian law has recognised electronic signatures, or e-signatures, under the Information Technology Act 2000 (IT Act) for over 19 years. Hence, these are admissible in a Court of Law. The IT Act treats electronic signatures recognized under it as equivalent to physical signatures, subject to a few exceptions.

39. How can I contact dili team?

Please do reach out/write to us on for any other information at Email - support@dilinow.com Call at +91 9619277859 (Mon-Sat 10:00 a.m. to 7:00 p.m)