Privacy Policy

We collect and monitor the information about the location of your device to provide serviceability of your loan application, to reduce risk associated with your loan application and to provide pre‐approved customised loan offers. This also helps us to verify the address, make a better credit risk decision and expedite know your customer (KYC) process.

Information the App collects, and its usage, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the App and explicitly seek permissions from You to get the required information from the device.

The information we collect from your device includes the hardware model, build model, RAM, storage; unique device identifiers like IMEI, serial number, SSAID; SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information that includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorized device acts on your behalf to prevent frauds.

We collect information about your device to provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you.

As a part of our loan journey, we require references from the Loan applicant. In this regard, during filing the form on our App, we collect and monitor your contact information which includes name, phone number, account type, contact last modified, favourites and other optional data like relationship and structural address to enable you to autofill the data during the loan application process. This basic minimal information is required for the purposes of risk analysis, enabling us to detect credible references, assess your risk profile and to determine your loan eligibility and the same is stored in servers located within India.

We require camera access to scan and capture the required KYC documents thereby allowing us to auto‐fill relevant fields. As a part of our KYC journey, we require access to your camera to enable you to initiate your KYC process. This permission allows us, our partner NBFC’s and Banks (Loantap - https://loantap.in/) or their authorised agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained where required for regulatory purpose along with screenshots of original Official Verified Documents

We require microphone permissions to enable a two‐way communication between their authorised agent (our partner NBFC’s and Banks) and you for the purpose of performing and completing your Video KYC. Your audio shall be recorded where required for regulatory purposes

We automatically track certain information about you based upon your behaviour on our Platform. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website similar to other lending websites / apps and online marketplace websites / apps. Use of this information helps us identify You in order to make our Website more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website.

If you choose to make a purchase through the Platform, we collect information about your buying behaviour. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we collect such information into a file specific to you.

We will process the credit bureau data that you provide us access to during the journey on our platform and share this with our affiliates and partners in order to compute your credit eligibility score.

We will process your banking transaction data that you provide us access to during the journey on our platform and share this with our affiliates and partners in order to compute your credit eligibility score.

We understand the importance of your information and ensure that it is used for the intended purpose only. We access, store and use the information we collect from you in accordance with the applicable laws to provide our Services, to research and develop new ones subject to the limitations set out in this Privacy Policy.

We use the information to: a. resolve disputes; b. troubleshoot problems; c. help promote a safe service; d. analytical analysis; e. marketing purposes; f. measure consumer interest and satisfaction in our products and services; g. inform you about online and offline offers, products, services, and updates; h. customize your experience; i. detect and protect us against suspicious or illegal activity, fraud and other criminal activity; j. enforce our terms and conditions; k. improvement of our services and as otherwise described to you at the time of collection In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users" activity on our Platform.

The intended purpose of collecting information provided by you is to:

a. establish identity and verify the same; b. to complete your Video KYC/ digital KYC; c. monitor, improve and administer our Platform; d. provide our service i.e. perform credit profiling for the purpose of facilitating loans to You. e. design and offer customized products and services offered by our third party financial partners; f. analyse how the Platform is used, diagnose service or technical problems and maintain security; g. send communications notifications, information regarding the products or services requested by You or process queries and applications that You have made on the Platform; h. manage Our relationship with You and inform You about other products or services We think You might find of some use; i. conduct data analysis in order to improve the Services / Products provided to the User; j. use the User information in order to comply with country laws and regulations; k. conduct KYC for our third party lending partners based on the information shared by the User; l. use the User information in other ways permitted by law to enable You to take financial services from our lending partners.

We will use and retain the information for such periods as necessary to provide You the Services on the Platform, to comply with our legal obligations, to resolve disputes, and enforce our agreements.

We may share your information with our third party partners including our regulated financial partners for provision of Services on the Website/ App. We will share Your information with third parties, including credit bureaus only in such manner as described below:

We disclose and share Your information with the financial service providers, Credit bureaus, bank statement analysis companies, banks or NBFCs and our third party partners for facilitation of a loan or facility or line of credit or purchase of a product;

a. We share Your information with our third party partners and NBFC and Bank partners in order to conduct data analysis in order to process your loan application and serve You better and provide Services through our Platform; b. We may disclose Your information, without prior notice, if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply Our terms of use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. c. We will disclose the data / information provided by a User with other technology partners to track how the User interacts with the Platform on Our behalf. d. We and our affiliates may share Your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business for continuity of business. Should such a transaction occur then any business entity (or the new combined entity) receiving any such information from us shall be bound by this Policy with respect to your information. e. We will disclose the information to our third party technology and credit partners to perform credit checks and credit analysis like Credit Bureaus or third party data source providers; f. We will share Your information under a confidentiality agreement with the third parties and restrict use of the said Information by third parties only for the purposes detailed herein. We warrant that there will be no unauthorised disclosure of your information shared with third parties. g. By using the Platform, you hereby grant your consent to the Company to share/disclose your Personal Information (i) To the concerned third parties in connection with the Services; and (ii) With the governmental authorities, quasi‐ governmental authorities, judicial authorities and quasi‐judicial authorities, in accordance with applicable laws of India. h. We shall disclose your Video KYC journey to the relevant regulatory authorities as a part of our statutory audit process.

Please note that your Aadhaar number shall never be disclosed.

In case we use or disclose your information for any purpose not specified above, we will take your explicit consent.

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. In case, any changes are made in the Privacy Policy, we shall update the same on the Platform. Once posted, those changes are effective immediately, unless stated otherwise. We encourage you to periodically review this page for the latest information on our privacy practices. Continued access or use of the Services constitute Your acceptance of the changes and the amended Privacy Policy.

At any point of time Users can choose to edit/modify or delete/withdraw any Personal Information shared for use of the Platform. Please note that deleting or withdrawing information may affect the Services we provide to you. In case of modification of Personal Information, Users will be required to furnish supporting documents relating to change in Personal Information for the purpose of verification by the Company.

You have certain choices regarding the information we collect and how it is used: a. Device‐level settings: Your device may have controls that determine what information we collect. For example, you can modify permissions on your device for access to Camera or Audio permissions. You can also request to remove content from our servers based on applicable law by writing to us at support@dilinow.com.

b. You have the right to give or deny consent for use of specific data, restrict disclosure to third parties, data retention, revoke consent already granted to collect personal data and if required, make the app delete/ forget the data

c. No biometric data is stored/ collected in the systems of the platform, unless allowed under extant statutory guidelines

The Platform intends to protect your information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative and technical safeguards to help us protect your information from unauthorized access, use and disclosure. For example, we encrypt all information when we transmit over the internet. We also require that our registered third party service providers protect such information from unauthorized access, use and disclosure.

Our Platform has stringent security measures in place to protect the loss, misuse and alteration of the information under control. We endeavour to safeguard and ensure the security of the information provided by you. We use Secure Sockets Layers (SSL) based encryption, for the transmission of the information, which is currently the required level of encryption in India as per applicable law.

We blend security at multiple steps within our products with the state of the art technology to ensure our systems maintain strong security measures and the overall data and privacy security design allow us to defend our systems ranging from low hanging issue up to sophisticated attacks.

The Platform complies with various technology standards/ requirements on cybersecurity stipulated by RBI and other agencies, or as may be specified from time to time, for undertaking / facilitating digital lending

We aim to protect from unauthorized access, alteration, disclosure or destruction of information we hold, including: a. We use 256 bit encryption to keep your data private while in transit; b. We offer security feature like an OTP verification to help you protect your account; c. We review regularly our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems; d. We restrict access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations; e. Compliance & Cooperation with Regulations and applicable laws; f. We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it. g. Data transfers; h. We ensure that the Aadhaar number is not disclosed in any manner.

We or our affiliates maintain your information on servers located in India. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000 of India and rules made thereunder.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

Our Platform may have links to other websites that may collect information about you. We are not responsible for the privacy practices or the content of those linked websites. With this Policy we’re only addressing the disclosure and use of data collected by us. If You visit any websites through the links on the Website, please ensure You go through the privacy policies of each of those websites. Their data collection practices, and their policies might be different from this Policy and We do not have control over any of their policies neither do we have any liability in this regard.

By using the Platform and by providing your information, you consent to the collection, sharing, disclosure and usage of the information that you disclose on the Platform in accordance with this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so as to make you aware of the information we collect, how we use it, and under what circumstances we share and disclose it.

For any queries or complaints contact us at: Phone: +91 9619277859 Email: support@dilinow.com

Schedule 1: List of Lending Partners

LoanTap Credit Products Private Limited (https://loantap.in/)

Arthmate Financing India Private Limited(https://www.arthmate.com/)

Ramaiah Capital Private Limited (https://ramaiahcapital.com/)